AGENT ROLES AND RESPONSIBILITIES
As an Authorized Sales agent, your business has signed a contract to follow the policy and procedures involved with conducting license sales for the DNR. The following list is a summary of those contract terms. You may view a copy of the full contract terms HERE.
Annual Sales activity: License agents are required to sell a minimum of 200 transactions within a 12-month period in order to maintain their contract with the DNR. Sales are reviewed on an annual basis, and agents below that number in a 12-month period could result in the removal of the license kiosk and cancellation of the contract.
Sales availability: There should always be someone on staff that is available to process license sales during your business during open hours. A customer should not be denied service due to short staff or busy customer traffic. If you are unable to process a license due to a problem with the license sales equipment, please contact the tech support number 866-381-7668 to resolve the issue.
User Management: User IDs are required to be created for each user that logs into the system. User credentials should be kept confidential and not shared. Do not display or “post" your user credentials in the open where others can see them.
Always check Customer ID: License agents must always check a customer's identification (Driver License or State ID Card) before purchasing DNR hunting and fishing license approvals. A Go Wild Conservation Card or a previous year license is not an official form of identification.
Customer Signatures: Always have the customer sign the electronic signature screen when purchasing a license. The kiosk must be in a position where customers sign their name and attest to the statements. The agent should NEVER sign the screen on behalf of the customer.
Printer paper and toner: License sales agents are responsible for providing a supply of printer toner and paper for the license sales printer. They can be purchased at most office supply stores or ordered online. The recommended brand of toner is the HP134A or HP134X:
Replacement/return equipment: Any equipment that is replaced must be returned within 30 days using the packaging the replacement came in. Pre-paid shipping labels will be included. If the equipment is not received, an invoice will be issued for any items not returned.
Bank account updates: To avoid an ACH sweep failure due to insufficient funds or closure of account,make sure to notify DNR if your bank account information has changed. The DNR may lock your DNR sales machine until it is resolved. There may be termination of contract if there are three failed ACH sweeps in a 12 month period.
Equipment Ownership: This equipment is the property of DNR, and cannot be sold, transferred, or discarded. DNR sales equipment cannot be considered an asset as part of any sale of the business, foreclosure, or bankruptcy petition.
Sale of business, or business name change: In the event of a change of ownership of the ASA's business, the DNR shall be notified thirty (30) days in advance of any such change. In the event the business name is changed, a new W-9 form must be submitted within 30 days to DNR.
Safety certification: When a hunting license is selected and safety information is not in the customer’s record for anyone born on or after Jan 1, 1973, Go Wild will prompt the agent to enter the certificate number and issuing state. IMPORTANT: The agent must see the actual Hunter Safety Certificate, proof of armed forces basic training completion, or previous license with the safety number printed on it. If the customer cannot provide this information, they will be restricted to purchasing a mentor license.