Help & Support

WHO CAN I CALL FOR ASSISTANCE?

Agent Support Line

​(for Agent use only)

866-381-7668

Press 1  Agent Login ID and Password Information

Press 2  Hardware install, equipment problems, and network setup

Press 3  License Voids, customer account issues, DNR license and regulation questions

Customer Support Line

(for your customers)

888-936-7463

Staff are available to assist from 7am to 10pm, 7 days a week.​​

FREQUENTLY ASKED QUESTIONS

Q:  Why is my password not working?

A:  If you enter your username or password incorrectly three times in a row, your user account will become "locked".  You can use the Reset Password option on the login screen to reactivate it.  Select the Reset Your Password link to the left for more information.

Q:  My scanner will not scan a Wisconsin driver license.  What can I do?

A: Your scanner may need to be calibrated.  Select the scanner calibration link to the left and follow the instructions. 

Q:  How to I get more regulation booklets for customers?

A:  Regulation orders can be found in the Agent Corner under Supply Management.  Select the Order Regulations link to the left for more details.

Q:  How do I check my transaction history/commission/voids?

A:  You can check on all your sales information in the Reports section of the agent corner.  Select the Reports and Accounting link to the left for more details.

Q:  I am selling/closing my business.  What do I need to do with my Go Wild equipment?

A:  Contact you business support specialist.  They can help you take the steps you need to close your account and recover the equipment.  Select the link to the left for more information.

Q:  A replacement piece of equipment has been shipped to me.  What do I do with the old piece?

A:  The new piece of equipment will arrive in a box and should have pre-paid shipping labels attached or inside.  Use those items to ship the equipment back.  Make sure to ship it back within 30 days to avoid being charged.  Select the link for returning replacement equipment to the left for more details.